Reviewers rate each criterion below on a 1–5 scale, or mark it “not assessed”. A provider’s score is the weighted average of the criteria that reviewers actually assessed — never a number the AI produced.
| Criterion | Weight | Evidence expected |
|---|---|---|
| Availability and Stability | 0.22 | Yes |
| Support and Incident Handling | 0.18 | Yes |
| Performance | 0.15 | — |
| Implementation and Migration | 0.14 | — |
| Monitoring and Transparency | 0.12 | — |
| Failover and Resilience | 0.10 | Yes |
| Price-Value Perception | 0.10 | — |
| Security Integration | 0.08 | — |
| Commercial Transparency | 0.06 | — |
| Documentation | 0.05 | — |
| Total weight | 1.20 |
Weights need not sum to 1: the denominator only sums the weights of criteria a reviewer assessed, so skipping a criterion never inflates or deflates a score.
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